Practice Management software Selection Considerations Case Study

Hayes Knights (Melbourne) Pth Ltd

Margaret Parker - Director
Tel: +61 3 8613 8888
Email: mparker@hkm.com.au

General

When did your firm implement APS Advance Practice Management system?
We first implemented APS software in May/June 2002 from memory.

How many users do you have?
We have approximately 50 users.

Which APS products have you taken out licences to use? (PM, Tax etc?.)
We currently use Practice Management, Practice IQ, Tax Management and Interwoven Document Management.

Who was you previous supplier and how long were you using that supplier’s software for?
We were previously with Solution 6, for about 15 years.

How did your firm arrive at the decision to become an APS client?
We formed criteria to assess what was out in the market and a formed a team to assess the software against our criteria. The team concluded that APS was the best product available at the time.

The Relationships

Has APS been more than a software supplier to your firm? What has been the relationship formed between your firm and APS?
Both our IT staff and the whole firm have formed strong relationships with APS. The APS consultants have been very supportive in helping us set up an internal user group so that we could effectively deal with issues, this seems to be working as the group seem to be meeting on a less regular basis.. We have also found the external user group very helpful and have been happy to have some of the meetings at our office.

Would you recommend APS to another supplier in the market?
Yes

Product

Functionality

Looking at APS from a product perspective, what were the most important factors from a functionality point-of-view that were seen as critical to your business
The most important factors from a product perspective to our firm were:

Up to date platform (we were using Sol6 which was so old!!)
User friendly (windows based)
Easy to update
Good support
Tasks on screen (not printing out too much paper)

Summing Up

Do you have any final words that sum up how you feel about APS, its team and its software?
APS software is efficient, stable and user friendly. The team are friendly and available to answer queries when needed, they are very supportive and happy to meet on a regular basis to ensure matters are rectified quickly and efficiently. Overall we are very pleased with the software and our relationship with APS.

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