Call Capture The system captures all data available on the call including but not limited to telephone extension, date, time, duration, and the number called. Account code entry is supported through the handset. Configuration Users can have multiple extensions assigned - even if the extensions are in different offices. The system is customisable to deal with interoffice tie-line calls. Phone charges are calculated using tariffs appropriate to the carrier. Flexible charge options allow mark-ups and discounts that vary by office, department, and client. Reporting Reporting tools enable administrators to view chargeable activity, and potential phone abuse.

Data Capture Different sizes of call-capacity buffers are available for different size organisations to collect data from the PBX. Acting as a backup to protect against a hard disk failure. For multi-site implementations, the system supports imports from different types of PABXs and tariff table processing for different locations. Cost recovery for conference rooms via the use of personal PINS or by having all conference room exceptions sent to a central or selected resource. Mobile phones Call data can be imported from mobile phone carriers for corporate accounts. Data is captured electronically on a monthly or more frequent basis and processed as an exception so that an account code can be assigned.