|
Below are a list of benefits MyAPS has to offer you. More details around these benefits are available to view from the MyAPS User Manual available from the Client User Area on our APS Website.
Nominated contacts can log and monitor support calls online using MyAPS. Calls can be monitored at the client contact level, at the organisation level, and at the parent organisation level, depending on permissions given to each user. Reporting will also be available at these different levels.
Managers of Parent Organisations with multiple offices or businesses, will have the ability to view all calls associated with each of their offices or businesses, as well as individual users.
Support calls logged via MyAPS recieve the same priority as calls logged using the APS Support phone number and email address. However, the client portal will enable you to provide a more detailed description of the problem, such as uploading files or screen shots, allowing the support analyst to investigate the nature of the problem before responding.
With calls logged through MyAPS, you can now monitor the activity of your call and view the current status. There is also an ability to enter additional information at any time, including attaching specific files or screen shots associated with that call.
Ability to log Enhancements, Consulting, Training and CRM (including Sales) requests with the same functionality as monitoring and reviewing support calls.
Country specific Bulletin Boards to provide you with up to date information on product releases, major issues, quick links, and other APS general information.
Access to our fully integrated Knowledge Base and FAQ database. Coming Soon!
Standard Reports will be available, such as reviewing open and closed calls and requests, their status and history, over a specified period of time and at an Individual or Organisational level.
Log calls any time of day or night!
MyAPS Our New Global Call Logging and Management System
|
